– You have 30 days from date of delivery to return items for free for a full refund if the item is defective, damaged, or the incorrect product. and Canadian shoppers, BUT has since gone back to their original policy.īut it’s worth noting that if you start a live chat and politely ask if you can return something beyond the 30-day return window they will allow it in many cases, especially if the item is damaged or defective. After several phone calls and live chat sessions, here’s how their return policy currently works.ĭue to the COVID-19 pandemic, Amazon had extended it’s return policy to both U.S. So I figured is was time to do the research and find the answers to these questions. Are all returns free? How often can you return something? Do you have to be a Prime member to get free return shipping? All questions that aren’t clearly answered by Amazon. There’s been a lot of confusion recently on how the return policy at Amazon actually works.
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